Privacy Policy

We may update this policy from time to time to reflect changes in legislation or our business practices. Please review it periodically to stay informed. This policy is effective from 25 May 2018.

1. Legal Basis for Processing Personal Data (GDPR)

Under the UK General Data Protection Regulation (GDPR), we collect and process personal data based on the following lawful bases:

• Contract – When you engage with us to deliver services as part of a contractual agreement.
• Consent – When you explicitly give us permission, such as submitting a contact form, booking an event, or requesting a resource.
• Legitimate Interests – When it is necessary for the operation of our business, such as offering relevant products or services, provided your rights and freedoms are not adversely impacted.
• Legal Obligation – When we are required to process data to comply with applicable laws.

2. When We Collect Your Data

We may collect your data at the following points:

• When you visit our site and accept cookies.
• When you submit forms, surveys, or requests via our website.
• When booking or attending one of our events.
• When engaging with us on social media.
• During meetings or communication with our team.
• When entering into a contractual agreement for our services.
• Through direct correspondence (email, phone, mail).
• From publicly available sources or business intelligence tools.
• When discussing or sharing acquisition opportunities or business criteria.

3. What We Collect

We may collect the following personal data:

• Full name and job title
• Contact details including email address and phone number
• Company details and role
• Geographic and demographic information (e.g. postcode, preferences)
• Interests or preferences related to our services
• Information submitted via website tools, surveys, or downloads

4. How We Use Your Information

We use the information we collect to:

• Provide and deliver our services
• Understand your needs and improve our offerings
• Maintain internal records and manage relationships
• Send promotional communications about our services, events, or updates (with your consent or where appropriate)
• Conduct market research via email, phone, or mail
• Tailor our website and services to your interests

We do not sell your data to third parties.

5. Data Security

We are committed to keeping your information secure. We use appropriate physical, electronic, and managerial procedures to safeguard the data we collect online and prevent unauthorised access or disclosure.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. A cookie is a small file that helps us understand web traffic and user behaviour. You can accept or decline cookies in your browser settings.

We use:

• Traffic log cookies – To analyse and improve our site.
• Functional cookies – To remember your preferences.
• Analytical tools – For performance tracking (e.g. Google Analytics, Force24).

Cookies used on this site:

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Force24 Cookies

We use Force24 marketing automation. Relevant cookies include:

• F24_autoId – Temporary ID for tracking anonymous users (expires after 6 months unless converted).
• F24_personId – Personalised ID for known users, enabling segmentation and personalised content (10 years, persistent).

Tracking also includes email opens (via tracking pixel) and click-through rates via unique URLs.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
• A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

7. External Links

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of those external sites. Please refer to their privacy policies before submitting any data.

8. Controlling Your Information

You can:

• Request access to the personal data we hold on you.
• Ask us to amend inaccurate or outdated data.
• Withdraw consent or opt out of communications at any time.
• Request erasure of your data (subject to legal obligations).
• Object to or restrict certain types of processing.

We will act on your request promptly and retain only minimal data necessary to respect your request (e.g. suppression from future marketing). Please see contact details below.

9. Data Sharing and Disclosure

We will never sell or lease your personal data to third parties.

We will never share your personal data with third parties unless:

• You provide explicit consent.
• We are legally required to do so.

10. Contact

If you have any concerns or wish to exercise your rights, please contact:Head of Data (Controller): Tim Allaston
Entrepreneurs Hub Ltd
The Courtyard, Brinkletts House
15 Winchester Road, Basingstoke, Hants, RG21 8UE
Email: info@entrepreneurshub.co.uk